General tax account or utility bills inquiries
Richmond Tax Department - 604-276-4145
Monday - Friday 8:15 AM - 5:00 PM
Email - taxdept@richmond.ca
You may also search in our knowledge base for frequently asked questions and relevant help articles.
Recreation program courses or registration related questions
Registration Call Centre - 604-276-4300
Monday - Friday 8:30 AM - 5:00 PM
Email - leisure@richmond.ca
More information available at richmond.ca/register.
Submit a case through MyRichmond
Go to 'MyVoice' in your MyRichmond account and click on 'Add a New Case'. Select 'Submit Feedback about the City Website or Other City Web Services' and then select MyRichmond Support.
Submit a case through our Customer Feedback system
You can submit a case using the Customer Feedback system available on the City of Richmond website.
Contact MyRichmond Technical Support
MyRichmond Support line - 604-276-4001
Monday - Friday 9:00 AM - 4:00 PM
Open a support case - MyRichmond Technical Support