If you are having browser issues logging in or navigating around MyRichmond, please be sure that you are accessing the website(s) with one of the following browsers:
- Google Chrome (latest version)
- Mozilla Firefox (latest version)
- Mobile Safari 11.0
Note: Google Chrome and Mozilla Firefox typically update automatically, however, this setting may be adjusted for most commonly used browsers
The City performs usability testing on commonly used browsers. If you are experiencing issues and are using any of the recommended browsers/versions listed above, please try a different browser or Clear Browser Cache and Cookies
as there could be a compatibility issue with your Operating System (OS). If a different browser does not resolve the situation, contact us
and include the affected browser and version.