Contact Us

Submit a case through MyRichmond


Go to 'MyVoice' in your MyRichmond account and click on 'Add a New Case'. Select 'Submit Feedback about the City Website or Other City Web Services' and then select MyRichmond.

Submit a case through our Customer Feedback system

Submite case to Customer Feedback

You can submit a case using the Customer Feedback system available on the City of Richmond website.

Contact MyRichmond Technical Support

Contact Support

MyRichmond Support line - 604-276-4001
Monday - Friday 9:00 AM - 4:00 PM

Email -