Property Settings

Help topics regarding your property settings in MyRichmond

When I logged in for the first time, there were already some properties added
These properties are from your MyCity account or My Property Account. Each property address is linked to a Property Tax ...
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How do I add a new property to MyRichmond?
To add a new property: Select ‘My Home’ and click ‘Add Property.’ Enter your address and click ‘next.’ Enter a ...
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Why can’t I add an address that is not in Richmond?
MyRichmond is an application implement by the City of Richmond to provide online services to customers, residents and businesses within ...
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I’m not able to add a Richmond address. What should I do?
Please make sure that the address details are entered correctly. Street types (‘road’, ‘street’, ‘place’, etc.) must be abbreviated in ...
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How can I change the order in which my properties are displayed in the menu?
This is not a feature currently available in MyRichmond. Properties are displayed in the order in which they are added ...
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When I start entering my address in the search, why isn’t my address found?
All addresses within Richmond that are known to City Hall are included in the search. However, the list of results ...
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