Utilities

Help topics regarding the Utilities section of MyHome

 

Where can I find my Account Number and Access Code?
Your utility account information is located on your utility bill. For information on where to locate your Property Tax account ...
Read More
Why does nothing show up after I’ve linked my Utility account?
You may have a new account and the Utility information hasn’t been finalized for this period yet. If you have ...
Read More
Why do I see a dash (-) in my Billing history?
A dash indicates that there is no data available. If you believe this is incorrect, please contact MyRichmond Support ...
Read More
Why do I see only 2 years on the Billing History table?
Most City customers want to be able to quickly look up recent utility bill information. So, only 2 years is ...
Read More
Why can I not click on the “Pay by Credit Card” button?
The “Pay by Credit Card” button is deactivated when your Account Balance is zero, because you do not owe any ...
Read More
I used to be able to see more information and charts within Utilities, but this has disappeared. Where did it go?
Utility information will be displayed in MyRichmond for up to seven years after you no longer own a property. After ...
Read More
How do I unlink my Utility account
Visit the Utility tab within My Home Expand the My Utility Accounts card Select the Utility account that you wish ...
Read More
How do I register to receive Utilities bill through email
Click on the My Home link on the left navigation bar and select the desired Property Select Utility section Select ...
Read More
Why is my Utility Account Balance incorrect
The most common cause of the Utility Account Balance and Transactions being incorrect or not up-to-date is due to linking ...
Read More

 

< Back to Selection