The most common cause of the Utility Account Balance and Transactions being incorrect or not up-to-date is due to linking to a Historical Account.
A Historical Account is marked in the My Utility Acounts card and the Balance for Utility Account card by a “(Historical)” description.
To fix the issue, unlink the Historical Account by following the steps at:
Unlink My Utility Account
Then relink the account using the latest Utility Account Code and Access Code. The latest Utility Account Code and Access Code can be found at:
Where can I find my Account Number and Access Code