MyRichmond Enhanced Security

Help topics regarding enhanced security in MyRichmond

Enhanced MyRichmond Login Security – Overview

In today’s ever-evolving digital landscape, ensuring the utmost protection of your personal information is City’s first priority. Recognizing the inherent ...

What is a passkey?

Passkeys are a way to log in without a password. Typically, a passkey is a smart device that you have — ...

Signing into MyRichmond with passkey

Visit the Login Page: Open your web browser and go to MyRichmond’s login page. Enter Email Address: Locate the field ...

Signing into MyRichmond with password + email one time code

Navigate to Sign-In Page: Open your web browser and go to MyRichmond’s login page. Enter Email Address: Locate the field ...

Forgot your password? Loss your passkey?

If you forgot your password or loss your passkey, follow these steps to reset your password / passkey Navigate to ...

Changing your sign-in method – From passkey to password + email one time code

Select “Sign-in & Security” in your left hand menu. Enable One-Time Code with Email: Within the authentication settings, find the ...

Changing your sign-in method – From password + email one time code to passkey

Select “Sign-in & Security” in your left hand menu. Enable Passkey: Within the authentication settings, find the option labeled “Passkey” ...

Managing your passkeys

Select “Sign-in & Security” in your left hand menu. If you wish to add another passkey, click on the “Add ...

Add Another Passkey

Select “Sign-in & Security” in your left hand menu. If you wish to add another passkey, click on the “Add ...

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