In today’s ever-evolving digital landscape, ensuring the utmost protection of your personal information is the City’s first priority. Recognizing the inherent vulnerabilities associated with traditional email and password logins, we have fortified our platform with additional layers of security to safeguard your data. That’s why we’ve made some big improvements to our login process.
Logging in with just your email and password isn’t enough to keep your account secure anymore. Now, along with your email and password, you’ll also need to enter a special One-Time Password code (OTP) that will be sent to your email. This extra step makes it much harder for anyone to get into your account without your permission.
Furthermore, we are introducing a cutting-edge authentication method known as a “passkey”. This advanced feature empowers users to leverage their Windows Hello credentials or biometric identifiers such as fingerprints (via fingerprint readers) or facial recognition (through compatible mobile devices) for authentication purposes. By embracing these sophisticated authentication mechanisms, we offer a heightened level of security, surpassing the limitations of conventional login methods. These methods are much harder for anyone else to fake, so your account stays safer than ever.
These changes might seem small, but they make a big difference in keeping your account safe from hackers and other bad actors. We’re committed to making sure your experience with MyRichmond is as secure as possible, and this strategic enhancement will fortifies the integrity of our platform to protecting your privacy and data.
Please note, with our recent security updates, existing biometric authentication methods onMyRichmond phone apps, including fingerprint and face ID, will no longer be functional. We apologize for any inconvenience this may cause. To continue enjoying the convenience of biometric authentication, we kindly ask our users to take a moment to reconfigure these settings on their respective devices. We appreciate your understanding and cooperation as we strive to enhance the security and functionality of our platform.
Thanks for trusting us with your information — Your security and peace of mind are our top priorities, and we’re always working to keep it safe.