Signing into MyRichmond with Email 2FA (password + email one time code)

  1. Navigate to Sign-In Page:
  2. Enter Email Address:
    • Locate the field labeled “Email Address” on the login page.
    • Type in the email address associated with your account.
  3. Enter Password:
    • Type in the password in the password field.
  4. Check Email Inbox:
    • Access your email inbox (you may need to open a new tab or window in your web browser or use a separate device).
    • Look for a new email from MyRichmond.
    • Open the email titled “Verification code for MyRichmond login”
  5. Retrieve One Time Password (OTP):
    • Open the email and locate the six digit OTP provided.
  6. Enter OTP:
    • Return to the login page of MyRichmond.
    • Find the field labeled “One Time Password.”
    • Type in the six digit OTP you received in your email.
  7. Access Your Account:
    • If the OTP is correct, you’ll be granted access to your account and redirected to your account dashboard.
  8. Remember to Logout:
    • After you’re done using your account, remember to log out to keep your information secure.
    • Look for the “Logout” option located under the upper right account menu.

For more details, please watch the following video on how to Login to MyRichmond using Email 2FA (password + email one time code):

By following these steps, you can securely sign in to your account using Email Two-Factor Authentication. If you encounter any issues or forgot your passkey, you can use Forgot password or lost passkey link to recover your account through email. Remember to keep your email account secure as well, as it plays a crucial role in the authentication process.