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Home » Support » Mobile App » Not able to login when clicking “Login with Biometrics”
Mobile App Support

Not able to login when clicking “Login with Biometrics”

by Johny Chien|Published May 4, 2023-Updated May 5, 2023

Problem:  After I reinstall MyRichmond App and login with Biometrics, there is error and I am no longer able to “login with Biometric” anymore.

Solution:

  • On the login screen, click the “Remove User” link and click “Yes, Remove”.
  • Click “Login” button
  • Enter your user id and password then press “Next”
  • Following the on screen instruction and Set up Biometrics as desire. Next time when you login with Biometrics will work again.
  • biometric
  • login
  • mobile

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