MyRichmond Enhanced Security

Help topics regarding enhanced security in MyRichmond

Enhanced MyRichmond Login Security – Overview

In today’s ever-evolving digital landscape, ensuring the utmost protection of your personal information is the City’s first priority. Recognizing the ...

Please watch the following video on how to register for a MyRichmond account with email two-factor authentication (2FA) (password + ...

What is a passkey?

A passkey is a way to log in without a password. Typically, a passkey is a smart device that you ...

Please watch the following video on how to register for a MyRichmond account with a passkey: ...

Signing into MyRichmond with a passkey

Visit the Login Page: Open your web browser and go to MyRichmond’s login page. Enter Email Address: Locate the field ...

Signing into MyRichmond with email two-factor authentication (2FA) (password + email one time code)

Navigate to Sign-In Page: Open your web browser and go to MyRichmond’s login page. Enter Email Address: Locate the field ...

Forget your password? Lose your passkey?

If you forget your password or lose your passkey, follow these steps to reset your password / passkey Navigate to ...

Managing your passkeys

Select “Sign-in & Security” in your left hand menu. If you wish to add another passkey, click on the “Add ...

Changing your sign-in method – From email two-factor authentication (2FA) (password + email one time code) to passkey

Select “Sign-in & Security” in the left hand menu. Enable Passkey: Within the authentication settings, find the option labeled “Passkey” ...

Add another passkey

Select “Sign-in & Security” in the left hand menu. If you wish to add another passkey, click on the “Add ...

Changing your sign-in method – From passkey to email two-factor authentication (2FA) (password + email one time code)

Select “Sign-in & Security” in the left hand menu. Enable One-Time Code with Email: Within the authentication settings, find the ...

< Back to Selection