Support

Dog Licences MyHome

How do I update or cancel my dog licence?

Click on the More Information […]

Dog Licences MyHome

Where can I find my dog licence account number and access code?

Your account information can be […]

Dog Licences MyHome

How come I can’t add my dog licence to another Richmond property?

A dog licence can only […]

Property Settings Settings

How can I change the order in which my properties are displayed in the menu?

This is not a feature […]

Property Settings Settings

I’m not able to add a Richmond address. What should I do?

Please make sure that the […]

Property Settings Settings

Why can’t I add an address that is not in Richmond?

MyRichmond is an application implement […]

Property Settings Settings

How do I add a new property to MyRichmond?

To add a new property: […]

MyRichmond Profile Settings Settings

I entered my birth date incorrectly. How can I update this?

You should contact MyRichmond Support […]

MyRichmond Profile Settings Settings

I’ve moved house, where can I update my home address?

If you have moved to […]

MyRichmond Profile Settings

I’d like to change my email address, where can I do this?

Please register for a new […]

Garbage & Recycling MyHome

Why can’t I see my collection schedule?

If you can’t see your […]

MyVoice

Why does MyVoice already contain a list of feedback or cases I have submitted?

These cases have been added […]

MyVoice

Why is the MyVoice screen empty?

At the moment, the MyVoice […]

MyVoice

What is MyVoice for?

MyVoice is a place where […]

MyHome Utilities

Why can I not click on the “Pay by Credit Card” button?

The “Pay by Credit Card” […]