Yearly Archives: 2018

Property Settings Settings

How do I add a new property to MyRichmond?

To add a new property: […]

MyRichmond Profile Settings Settings

I entered my birth date incorrectly. How can I update this?

You should contact MyRichmond Support […]

MyRichmond Profile Settings Settings

I’ve moved house, where can I update my home address?

If you have moved to […]

MyRichmond Profile Settings

I’d like to change my email address, where can I do this?

Please register for a new […]

Garbage & Recycling MyHome

Why can’t I see my collection schedule?

If you can’t see your […]

MyVoice

Why does MyVoice already contain a list of feedback or cases I have submitted?

These cases have been added […]

MyVoice

Why is the MyVoice screen empty?

At the moment, the MyVoice […]

MyVoice

What is MyVoice for?

MyVoice is a place where […]

MyHome Utilities

Why can I not click on the “Pay by Credit Card” button?

The “Pay by Credit Card” […]

MyHome Utilities

Why do I see only 2 years on the Billing History table?

Most City customers want to […]

MyHome Utilities

Why do I see a dash (-) in my Billing history?

A dash indicates that there […]

MyHome Utilities

Why does nothing show up after I’ve linked my Utility account?

You may have a new […]

MyHome Utilities

Where can I find my Account Number and Access Code?

Your utility account information is […]

MyHome Property Tax

Why can I not click on the “Pay by Credit Card” button?

The “Pay by Credit Card” […]

MyHome Property Tax

Why can I only see the last 5 years of tax notices?

Most City customers want to […]